Visualize, analyze, and make decisions based on your customers' behavior.
CRM
Strengthen relationships and increase
los ingresos de tu empresa
Opportunities and Pipelines: Organize all your sales management and manage multiple tasks to gain efficiency and reduce closing time.
Omnichannel contact: each prospect uses more than six communication channels, and your company must be prepared to sell to them and serve them through any of them.
Automate your sales management, create new sales opportunities, and track each one individually and automatically.
Don't let your leads go cold; make sure they reach salespeople as quickly as possible so they can act on them when they're interested.
Artificial Intelligence inserts bots at strategic points in your management processes and answers customer queries instantly.
Speech Analytics, the advanced voice and text analysis technology of our software, allows you to extract information automatically to better understand your customer, enhance their experience, and improve sales performance.
Speech
Analytics
Optimize your customers' experience
by analyzing their interactions.
Business intelligence: gain in-depth knowledge of your business by analyzing the unstructured data hidden in interactions.
Activity map: Access information that links the reason your client was contacted with the performance in handling the case.
Required phrases: Discover if those words or phrases that should be part of the communication were actually used.
Good and bad phrases: Check if the operators incorporate "positive phrases" into their language that comply with the procedures.
Closed dialogues, identifies the degree of staff adherence to processes that involve closed dialogues.
Clear communication, design customized training plans for staff.
Workforce
Management
Achieve the perfect balance
between clients and collaborators.
More accurate forecasts: achieve greater precision by fine-tuning parameters and even customizing aspects of the forecast specific to your operation.
Simulator, our software incorporates a powerful simulator that allows for highly accurate prediction of workload and distribution.
“What-if” scenarios, exploring “what would happen if”, running as many operational scenarios in the simulator as you need.
Shifts and calendars: ensure that the supply and demand curves of workload match as closely as possible by automatically planning shifts and calendars.
Real-time viewing and control of everything that happens in your contact center in real time.
Business intelligence: Access valuable information and analysis of your operations to help you draw conclusions based on objective data, enabling you to continuously improve.
Marketing - Sales
& Performance
Sell more by increasing efficiency
and reducing costs
Drive strategic growth, aligning growth objectives at every step of the sales journey.
More productive sales, streamlining the process by eliminating heavy lifting for the sales force.
Attract new customers through a personalized and seamless purchasing experience, anticipating and exceeding your customers' expectations.
CRM
Strengthen relationships and increase
los ingresos de tu empresa
Opportunities and Pipelines: Organize all your sales management and manage multiple tasks to gain efficiency and reduce closing time.
Omnichannel contact: each prospect uses more than six communication channels, and your company must be prepared to sell to them and serve them through any of them.
Automate your sales management, create new sales opportunities, and track each one individually and automatically.
Don't let your leads go cold; make sure they reach salespeople as quickly as possible so they can act on them when they're interested.
Artificial Intelligence inserts bots at strategic points in your management processes and answers customer queries instantly.
Speech Analytics, the advanced voice and text analysis technology of our software, allows you to extract information automatically to better understand your customer, enhance their experience, and improve sales performance.
Speech
Analytics
Optimize your customers' experience
by analyzing their interactions.
Business intelligence: gain in-depth knowledge of your business by analyzing the unstructured data hidden in interactions.
Activity map: Access information that links the reason your client was contacted with the performance in handling the case.
Required phrases: Discover if those words or phrases that should be part of the communication were actually used.
Good and bad phrases: Check if the operators incorporate "positive phrases" into their language that comply with the procedures.
Closed dialogues, identifies the degree of staff adherence to processes that involve closed dialogues.
Clear communication, design customized training plans for staff.
Workforce
Management
Achieve the perfect balance
between clients and collaborators.
More accurate forecasts: achieve greater precision by fine-tuning parameters and even customizing aspects of the forecast specific to your operation.
Simulator, our software incorporates a powerful simulator that allows for highly accurate prediction of workload and distribution.
“What-if” scenarios, exploring “what would happen if”, running as many operational scenarios in the simulator as you need.
Shifts and calendars: ensure that the supply and demand curves of workload match as closely as possible by automatically planning shifts and calendars.
Real-time viewing and control of everything that happens in your contact center in real time.
Business intelligence: Access valuable information and analysis of your operations to help you draw conclusions based on objective data, enabling you to continuously improve.
Marketing - Sales
& Performance
Sell more by increasing efficiency
and reducing costs
Drive strategic growth, aligning growth objectives at every step of the sales journey.
More productive sales, streamlining the process by eliminating heavy lifting for the sales force.
Attract new customers through a personalized and seamless purchasing experience, anticipating and exceeding your customers' expectations.
Customer
journey
Discover
how we can help you
Keep your customers happy with personalized experiences
while keeping your entire business connected.
Semgroup
Agua
Energy
Media Lab