We have worked with Semgroup Tech since our beginnings, achieving great results in our customers' shopping experience.
Tuenti Roulette is one of the tools we've implemented for our customers to boost their loyalty. On average, 5 out of every 10 customers who purchase our products play Tuenti Roulette monthly, making it a highly valued loyalty incentive.
At Semgroup Tech we found an ally who thinks like us and helps us by facilitating interaction and innovation processes.
More than 15 years ago we wanted to modernize traditional telephone exchanges.
Semgroup helped us make this initiative a reality. We transitioned from analog to digital through a central call center platform, combining inbound and outbound calls, an interactive voice response (IVR) system, and an automated voice portal. This resulted in the best sales performance, system uptime, and positive recommendations and customer satisfaction, while also reducing costs.
I definitely recommend the Semgroup team, for their experience and business solutions, and especially for being excellent partners on the journey of digital transformation initiatives.
150-position contact center in 24 hours / Agile and flexible omnichannel contact center solution / Web forms, click-to-call buttons, social media, emails, with callback functionalities.
Employ an efficient multi-skill ACD, integrated with the CRM, integrating with your backend systems, multiple networks and the CRM.
New debt recovery strategies were developed, leveraging functionalities
Omnichannel integration (CC + MKT) and customized functionalities
Omnichannel integration of marketing and sales for personalized follow-up of each lead.
Lead generation business model design / 100% digital customer service with click to call / responsive email structure / CRM integration / implementation of monitoring tools, international scalability.
Semgroup
Agua
Energy
Media Lab
